Return & Refund Policy – Cartella

At  Cartella , customer satisfaction is important to us. If you are not fully happy with your purchase, we’re here to help.

Returns

• Items can be returned within 10 days of delivery.
• Products must be unused, in original condition, and in original packaging.
• Proof of purchase or order confirmation is required for all returns.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened beauty or skincare products
• Personal care items
• Clearance or sale items
• Gift cards

Damaged or Incorrect Items

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

• Once your return is received and inspected, we will notify you about the approval status of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the item was damaged or incorrect.
  

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our mistake or a damaged product.

Contact Us

If you have any questions about returns or refunds, please contact us through our store contact page or customer support email.

cartellashop888@gmail.com.

Thank you for shopping with Cartella!