Shipping Policy – Cartella

Thank you for shopping with Cartella. We are committed to delivering your order safely and as quickly as possible.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders are not processed on weekends or public holidays.
• You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Times

Estimated delivery times may vary depending on your location:

• New Zealand: 5 - 12 business days
• Australia: 5–12 business days
• International Orders: 7–20 business days

Please note that delivery times are estimates and may be affected by customs, carrier delays, or busy holiday periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Tracking Orders

Once your order is shipped, you will receive a tracking number to monitor your delivery status.

Delayed or Lost Packages

Cartella is not responsible for delays caused by shipping carriers, customs, or incorrect shipping addresses provided by customers. If your package appears lost, please contact us and we will do our best to assist you.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are unable to guarantee changes once an order has been processed.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can help resolve the issue quickly.

Contact Us

If you have any questions regarding shipping, please contact us through our store contact page or customer support email.

Thank you for choosing Cartella!